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Terms and CONDITIONS

Introduction


To help you get the best out of Iron Mighty and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. 

Please remember that if you sign up to any of our online facilities or groups, extra terms and conditions may apply.


The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team will be happy to help you.


To help make these terms and conditions easy to read, we have split them into two parts.


Part A – terms and conditions of membership 

All members must keep to the same terms and conditions, including adult and child members whose memberships are linked to other members and child members whose application form has been signed on their behalf by an adult. 

This section also includes Personal Training, Bulk-Paid classes and Vouchers.


Part B – rules and regulations for using facilities 

These terms and conditions apply to all our members and their guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, your guests and our other members to share during every visit to your gym. These terms and conditions apply at all times and take priority over anything a member of our team has told you. 


These terms and conditions replace any previous versions.


Part A – terms and conditions of membership


Definitions that apply to part A

You – the lead member

Linked member – anyone who is linked to your membership

Your entire membership – your membership and the membership of your linked members

We and us – Iron Mighty Limited

Your gym – the Iron Mighty gym which you have applied to join


1 Responsibilities of lead members and linked members

Every lead member who signs the membership application will be responsible under this agreement. This means that to action anything in relation to the membership (including ending it) we will take it as authority only if confirmed in writing from the lead member. The lead member is responsible for paying all the appropriate membership fees for themselves and all linked members (whether adults or children)

The responsibility for the fees and charges of any linked member continues until:

the linked member’s link with the lead member changes in any of the ways set out in A8 ‘Changing your membership’; or

the linked member ends their membership by following the procedure in A14 ‘Ending your membership’.

The rules in A1 apply to anyone who makes an application online as well as in person. All of these terms and conditions of membership apply to you and all linked members unless we tell you otherwise.

You and all linked members must keep to the rules and regulations for using facilities set out in Part B.


2 Notice

We calculate your membership in whole calendar months. This means that the following applies.

Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 23 May, your notice will start from 1 June, it will run out on 30 June, your membership will end on 30 June and you will pay one more payment (on 1 June) after giving notice. The only exception to this is if you give us notice at the beginning of a month. This means that if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.

Anywhere in these terms and conditions where you can give notice to end your membership from the end of the month, when you give notice we will end your membership at the end of the month during which we receive your notice as long as you have met all other requirements associated with it. For example, if we receive your notice on 23 May (with any supporting evidence we have asked for), your membership will end on 31 May and you will not have to pay any more after 31 May. There are no exceptions to this rule. For example, if you give us notice on 1 June, your membership will end on 30 June and you will not have to pay any more direct debits after 30 June.

Switching Memberships - we require three months notice if switching to a different membership within the initial period. Three months, being taken from the 1st of the month, after your written request to switch has been received. You will need to come into the gym to sign to a new membership.

If you want to give notice, it must be in writing (addressed to the Membership Department at Iron Mighty, Unit 6 Carlton Park Industrial Estate, Suffolk, IP17 2NL). We will accept notice by email ([email protected]). If you need to give us evidence of certain things, you can provide them as attachments to an email.

Your notice is not effective until we have received it. We strongly advise that when you give notice you get proof that we have received it. For example:

if you send us notice by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it);

if you hand your notice in at your gym, ask for a receipt; or

if you send us your notice by email, ask for a delivery receipt.

We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so they can check whether we have received it.

From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone number or email address changes.

If we need to give notice to you:

it will be effective if we send it to the address or email address we have in the records we hold about you; and if we give notice during a month, our notice period will run from the first day of the following month.


3 Membership categories

You are entitled to use the facilities available under your category of membership. Iron Mighty Ltd. will give you information about the range of facilities available to you and when you can use them. Each category of membership may have certain restrictions which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.

We may choose to stop providing certain categories. If this is the case and you are a new member or an existing member, you will not be able to take advantage of these categories unless they become available.

So that your children or grandchildren can enter your gym you need to link them to your adult membership with a Junior or Student Membership. We will also need a letter of permission, or signature, from the person who has parental responsibility for your child or grandchild before they can use your gym’s facilities. When a child turns 18, they will become an independent adult member and will need to sign a new agreement in their own right, they will also need to provide us with an NUS card to continue as a Student Member..

If you have a disability which means you need someone to help you use the facilities at your gym, you can sign your assistant in as a guest. You will not have to pay a fee. However, the assistant can only use the facilities to help you.


4 Membership types and length of membership

Annual Membership and 12 Monthly Membership

Your membership will begin on the day when you make your membership application.

Your membership will run for the initial period, which is at least 12 full calendar months and will continue then indefinitely until you give us at least one full calendar months’ notice in writing in line with A2 ‘Notice’, unless

you switch to Flexible membership at the end of the initial period;

you switch to Flexible membership during the initial period;

you end your membership early; or

we cancel your membership

The ‘initial period’ is the full 12-calendar month period from the 1st of the month after the date you made your membership application, together with the part of a month as mentioned in A5d ‘Starting your membership’. This means that for Standard Annual membership and Standard Monthly membership your minimum commitment is to pay for the first 12 full calendar months of your membership with us (together with the part of a month as mentioned in A5d ‘Starting your membership’). This applies even if you have Standard Monthly membership and cancel your payments before then.

If you want to end your membership from the end of the initial period, you can give us one calendar month’s notice (see A2 ‘Notice’) as long as we receive your notice any time up to and including the first day of the final calendar month of your initial period. If you give us notice but we do not receive it by the first day of the final calendar month, your membership will not end at the end of your initial period. Instead, we will treat your notice as if we received it on the first day of the following month and your membership will not end until one month after that date. We will contact you in writing at an appropriate time towards the end of your initial period to remind you of this. There is more information on ending your membership in A14.

If you want to switch to Flexible membership from the end of the initial period, you can give us one calendar month’s notice (see A2 ‘Notice’) as long as we receive your notice at any time up to and including the first day of the final calendar month of your initial period. If you give us notice but we do not receive it by the first day of the final calendar month, your membership will not switch at the end of your initial period. Instead, we will treat your notice as if we received it on the first day of the following month and your membership will not switch until three months after that date. We will contact you in writing at an appropriate time towards the end of your initial period to remind you of this. Before we can switch you to Flexible membership you and any linked members who have signed your membership application will need to sign a new membership application.

If you want to switch to Flexible membership at any other time, you can give us three calendar months’ notice (see A2 ‘Notice’). Before we can switch you to Flexible membership, you and any linked members who have signed your membership application will need to sign a new membership application. If you are still in the initial period of your membership, you will have to pay a charge which is the same as three months of your new Flexible membership fee. If you are still in the initial period of your membership, your initial period will end.

If you switch to Flexible membership at any time, from the date of the switch your notice period will change to one month and your membership fees will change to the current fees for Flexible membership (as advertised for new members at your gym and on our website).

Flexible Membership

Flexible membership will begin on the day when you make your membership application.

Unless you end your membership early or we cancel it, it will run for the initial period, which is at least three months and will continue then indefinitely until you give at least one full calendar month’s notice in writing in line with A2 ‘Notice’.

The ‘initial period’ is the full three-month period from the 1st of the month after the date you made your membership application, together with the part of a month, as mentioned in A5 ‘Starting your membership’.

This means that your minimum commitment is to pay for the first three full calendar months of your membership with us (together with the part of a month as mentioned in ‘Starting your membership’).

If you want to end your membership at the end of the initial period you can give us one calendar month’s notice at any time up to the first day of the third month of your membership.

You can switch to Standard Annual or Standard Monthly membership at any time.

If you want to switch to Standard Annual or Standard Monthly membership, you must give us one month’s notice (see A2 ‘Notice’). Before we can switch you to Standard Annual or Standard Monthly membership you and any linked members who have signed your membership application will need to sign a new membership application.

If you switch to Standard Annual or Standard Monthly membership, the following will apply from the date of the switch.

Your notice period will change to three months.

A new initial period may apply, which will run from the date when you joined your gym as a Flexible member, but will be calculated as if you had joined as a Standard Annual or Standard Monthly member (see A4.1c). For example, if you joined as a Flexible member eight months ago, your initial period will be the same as for a Standard Monthly member (12 months), but will last for only four months from the date when you became a Standard Monthly member.

Your membership fees will change to the current fees for Standard Annual or Standard Monthly membership


5 Starting Your Membership

You will need to pay an administration fee when you join. You can get details of these charges from your gym and on our website.

You may have to pay a joining fee when you apply for membership.

If you ask us to reduce your membership fee because you meet a special condition, for example because you work for a particular employer or a student, you will need to prove that you meet the condition before we will reduce your fee and, from time to time, we may ask you for up-to-date proof that you still qualify for the reduced fee.

You will need to pay an amount to cover your membership fee from the day that you join until the 1st of the following month. If you join after the 20th of the month, you will need to pay for the rest of the current month, plus the whole of the next month.

When you and anyone linked to your membership join, you will each need to have your photograph taken. This is to allow us to check your identity when you enter your gym.

You can change your mind about joining. To do this you will need to give notice in writing. If you change your mind, we will refund any fees you have already paid and your entire membership will end. You can do this at any time up to seven working days after making your membership application or up to the first time you or any of your linked members enters your gym to use the facilities, whichever is the earlier.


6 Membership Fees

For Standard Annual membership your membership fee is due every year and covers the year to come. You must pay for your membership by making one payment each year.

For Standard Monthly membership your membership fees are due on the 1st or 15th of each month and cover that month. You must pay for your membership by making monthly payments by automated payments, unless we agree otherwise.

For Flexible membership your membership fees are due on the 1st or 15th of each month and cover that month. You must pay for your Flexible Membership by making monthly payments by automated payments, unless we agree otherwise.

Where you pay by automated payments we will ask your bank for your monthly payment around the first or fifteenth working day of each month.


7 Membership Fingerprint

As soon as possible after you make your membership application, we will link you to our biometric fingerprint system. This will give you access to the gym and/or classes.

To protect all of our members, we may ask to see another form of identification before we allow you into our gyms.


8 Changing your membership categories and linked members

We realise that your needs can change over time, so you can apply to change your membership category by contacting your gym. You can only change your membership category after the end of your initial period.

You may need to provide proof that you qualify for the new membership category you are applying for.

When you change categories, your membership fees will change to the current fees advertised for that category for new members at your gym. You will have to pay any difference in the joining fee and membership fees between your new category and your old category. If you pay your membership fee in one payment each year and your initial period has ended, we will refund any over payment relating to the period after you change your membership category. We will not refund any joining fees you have already paid.

If you want to link another adult member to your membership, we will need their signature to make the change.

If you are linked to another member, either you or the other member can ask to remove that link. If the linked member also wants to end their membership, they will need to give the period of notice that applies to their membership type and the initial period will still apply as explained in A4 ‘Membership types and length of membership’.

If we remove someone from a linked membership, the member who is left will become an individual member. If we remove the link between two members, each member will become an individual member.

If we add someone to your membership as an adult linked member and you are still within your initial period, both you and your new linked member will start a new membership and a new initial period will apply to both of you, starting on the 1st of the month after the date we add the linked member.

Except where a linked member (who can be an adult or a child) ends his or her membership, any changes to your monthly payments caused by adding or removing a linked member will apply from the 1st of the month after the change takes place, as long as we receive notice of the change by the 20th of the month. Changes to your monthly payments when a linked member (adult or child) has ended his or her membership will apply at the end of the linked member’s notice period.


9 Other Charges

There may be an extra charge for a small number of facilities and services. We will display the current charges on a noticeboard in your gym or you can get a list of the current charges from your gym reception/our website.

For the purposes of working out the charges, we treat bank holidays as peak time. If you have an off-peak membership, you will be able to use your gym during off-peak times only (please ask your gym for details of these times).

Charges may vary from time to time. For details of all charges and fees, please contact the membership team at your gym.

If you or a linked member uses these extra facilities and services or has to pay a guest fee but does not pay for them at the time, we will take the charges using your credit card.


10 Suspending your membership

At any time (other than after you have given us notice to end your membership) you can suspend your membership for a period of two months or more if you meet the suspension requirements.

If you want to suspend your membership you will need to fill in a membership suspension form.

If your membership has linked members:

You can suspend the entire membership for yourself and all linked adult members and children, but you and all adult linked members will have to sign the membership suspension form;

Individual adult linked members can suspend their membership, but you and they will have to sign the membership suspension form;

You can suspend the membership of individual linked children, but they will not have to sign the membership suspension form; and

If you suspend your and all your adult linked members’ membership, the membership of any linked children will also be suspended. The suspension will take effect from the first day of the month following the date we receive your membership suspension form signed by everyone who needs to sign it.

You must make sure that your gym has received the signed membership suspension form. As the suspension will not take effect until we have received the form, we strongly advise that you get proof that we have received it. For example:

If you send the form by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it); or

if you hand your form in at your gym, ask for a receipt.

We will confirm, in writing, that we have received this form and the date when the suspension will begin. If you do not receive this confirmation within 10 days, you must immediately let us know.

If we find that you are using the facilities while your membership is suspended, your membership will immediately restart and you must pay any appropriate membership fees that are due for the period while your membership was suspended.

Throughout the time any adult membership is suspended, we will charge you 25% of the relevant monthly fee for each month the membership is suspended.

You can suspend your membership if you are suffering from a medical condition which means you are unable to use your gym’s sports facilities (this does not include pregnancy, but does include a medical condition that arises during pregnancy). You must give us suitable evidence. The suspension will take effect from the first day of the month following the date we receive your membership suspension form signed by everyone who needs to sign it and your suitable evidence. Throughout the time your membership is suspended due to a medical condition there will be no monthly charge and you will not be able to enter any gym.

If you suspend your membership and the suspension starts during your initial period, we will extend the initial period by the total period that your membership was suspended. If you give us notice to end your membership or the membership of a linked member while it is suspended, the suspension will end at the same time as the notice period starts, unless you are ending your membership early in line with A15 ‘Ending your membership early’. If you are ending your membership in line with A15, the suspension will continue to the end of your membership.

Suspending your membership is not the same as ending your membership.


11 Ending your membership

If your membership has no linked members, only you can give notice to end it.

If your membership has linked members, the following rules apply for ending membership.

If you give notice to end the membership, we will treat it as applying to you and to all linked members unless you tell us otherwise.

If a linked member who has signed the membership application form gives notice to end the membership, we will require authorisation from the Lead Member.

If your membership is ended, it automatically ends the membership of all linked members.

Individual adult linked members can end their own membership by giving us notice.

You can end the membership of individual linked children by giving us notice.

The notice periods and the restrictions on giving notice in the initial period are set out in A4 ‘Membership types’.

You must continue to pay your membership fees until your membership ends.

Your membership will end at the end of your notice period.

You must not enter any gym once your membership has ended. Linked members must not enter any gym once their membership has ended.


12 Ending your membership early

At any time you can end your membership if:

you are suffering from a medical condition which means you are unable to use your gym’s facilities (this does not include pregnancy, but does include a medical condition that arises during pregnancy);

you lose your employment or are declared insolvent;

you are moving home to a location which is more than 10 miles from a Iron Mighty gym; or

we are satisfied that there has been a change in your personal circumstances, other than those listed above, which means that it is no longer reasonable for you to use your gym’s facilities or to continue being a member.

To end your membership for one of the reasons listed above, you must give us notice in writing in line with A2b ‘Notice’. Your membership will end on the last day of the month in which we receive your notice or your suitable evidence, whichever we receive later (see A2a ‘Notice’, second bullet).

You must give us suitable evidence, but you do not need to provide this at the same time that you give us notice.

At any time, you can end your membership if we give you notice under A18 (‘Changing your membership fees and this agreement’) of an increase in your membership fee of more than either 1% above the rate of inflation or 3%, whichever is higher. The rate of inflation means the Retail Prices Index All Items 12-month percentage change published by the Office for National Statistics for the July before the date on which we give you notice. You must give us notice in writing in line with A2 ‘Notice’. The period of notice is one calendar month or three calendar months for Flexible Membership that is within the initial period.


13 Cancelling your membership

We will not tolerate our staff or other members being verbally abused or intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from Iron Mighty gyms and to cancel your entire membership.

We may also cancel your entire membership in the following circumstances.

If you or a linked member breaks or repeatedly breaks this membership agreement or the gym rules and you do not or cannot put it right within seven days of us writing to you about it.

If you, your linked member or your (or a linked member’s) guest uses rude or abusive language or behaves or threatens to behave in a violent or aggressive way at any Iron Mighty gym.

If, for a period of longer than 12 calendar months, neither you nor any linked member uses any gym facilities.

If we receive any complaint about your behaviour or that of a linked member at any Iron Mighty gym or if you or a linked member persistently behave inappropriately, or if we believe that your continued membership (or that of a linked member) is not in the interests of other members of your gym, we have the right to suspend your entire membership. You have the right to appeal against our decision (unless your behaviour is covered by A16a or A16b). You can get details of our appeal procedures from our head office or from any Iron Mighty gym. If we are not able to sort out the issue following your appeal, or if you do not appeal in line with our appeal procedures we have the right to cancel your entire membership.

If we cancel your membership for any of the reasons in clauses A16a to A16c, we have the right to keep a proportion of the money you have paid under this agreement to cover any reasonable costs we have had to pay. We will also not accept any future applications you make for membership to any Iron Mighty gym and you will not be allowed to enter any Iron Mighty gym as a guest or for any other reason.


14 If you do not pay your membership fee when it is due

If you do not pay your membership fee when it is due, we will email you to you to let you know. If you are paying by automated payments, we will try to take this payment from your account again later in the month. If that is unsuccessful we will try to take payment again in the following month for the payment you have missed and the amount due for the current month.

We may refer any missed payments, including any future payments that are due as part of your contract (for example, payments you owe for the rest of an initial period or notice period), to a debt-collection agency.

If you fall behind with your membership payments for more than 30 days, we will charge you an administration fee of £50. We will also charge an administration fee of £10 for each missed payment.

If you do not pay for your membership, we may prevent you and any linked members (adults or children) from entering any gym. This does not mean we will end your membership.

Cancelling your automated payments does not mean you have given us notice to end your membership. You must give us written notice in line with A2 ‘Notice’.


15 Changing your membership fees and this agreement

We may increase membership fees automatically each year by up to either 1% above the rate of inflation according to the Retail Prices Index or 3%, whichever is higher. If we do this, the new fees will come into force on 1 January each year.

If we plan to increase the membership fees by more than the higher of these amounts, we will give you at least three months’ notice if you have Standard Annual or Standard Monthly membership or at least one month’s notice if you have Flexible membership. We will give you notice of the change by writing to you (as described in A2e and f ‘Notice’) and by displaying a sign on the noticeboard in your gym.

As well as the increase described in A18i above, we have the right to increase membership fees at any time to take account of any increase in the rate of VAT. We will make every reasonable effort to give you at least three months’ notice of the increase (either in writing or by displaying a sign on the noticeboard in your gym).

We may make reasonable changes to this agreement, to these terms and conditions in Part A and to the rules and regulations in Part B or displayed in your gym, at any time, as long as we give you notice before we make the changes.


16 Making changes to your gym or its facilities, services and activities

If we decide to change the location of your gym or to close it permanently the following will apply.

We will make every reasonable effort to give you at least three months’ notice of the change or closure (either in writing or by displaying a sign on the noticeboard in your gym).

You can end your membership by giving us notice in writing in line with A2 ‘Notice’. You must give us one calendar month’s notice for Flexible membership or three calendar months’ notice for Standard Annual and Standard Monthly membership’.

If we cannot give you three months’ notice of the change or closure but you want to end your membership, you can give us written notice which ends on the date when the changes start to apply. We will refund any part of your membership fee you have already paid for a period after that date.

We have the right to increase, reduce or withdraw certain facilities, services or activities in any of our gyms either permanently or temporarily (for example, to carry out cleaning, repairs, maintenance or security work).

If we decide to make any other change to the facilities, services and activities available at your gym, we will give you notice by displaying the notice on your gym’s noticeboard if this is reasonably possible.

If your gym is closed for more than seven days in a row and we do not provide another facility (this may be a facility with fewer services or a temporary facility) at your gym or somewhere up to 10 miles from your gym, we will refund a percentage of your membership fees which relate to the period that your gym is closed, but not including the first seven days. This does not apply if we have to close the facility due to reasons outside our control. If we have to close facilities or gyms for reasons outside our control, we will try our best to provide other facilities or consider whether we should pay you any compensation.

We will display details of the opening and closing times for your gym at reception. Opening times may vary during the Christmas period and on other bank holidays. We will let you know about these temporary changes on your gym’s noticeboard and on our website. We will give you at least one month’s notice if we reduce the opening hours of your gym.


17 Complaints

We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you or your guests have a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort the matter out.

If you have a complaint, you should first tell a member of staff at your gym. If you are not satisfied with their response, you should contact the manager on duty at your gym. If you are still not satisfied, you should contact Leo Martin direct.


18 Liability

We do not accept liability for damage or loss to your property or a guest’s property that may happen on the premises or within the grounds of your gym or any other Iron Mighty gym, other than the liability which arises from our negligence or our failure to take reasonable care.

We do not accept liability for the injury or death of any member, child or guest that may happen on the premises or within the grounds of your gym or any other Iron Mighty gym, other than the liability which arises from our negligence or our failure to take reasonable care.

Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.


19 Data protection

We keep to the Data Protection Act 1998.

We will deal with all information we hold about you in line with our privacy policy which you can get from our website at www.ironmightyltd.com or from any Iron Mighty gym. If you want to know what information we hold about you, or you want us to correct any information we hold about you, the appropriate procedures are set out in our privacy policy.


20 Children

We welcome children to our gyms but they must behave reasonably. They must not put themselves or other people in danger or prevent other members from enjoying the gym or its facilities. If your child is behaving unreasonably, we have the right to speak to you or the child about this.

If your child continues to behave unreasonably, whether on one visit to the gym or over a number of visits to the gym, we will try to sort out the issue by meeting with you. If we cannot sort out the issue during the meeting, we have the right to suspend the child from using any gym.

If we suspend your child from using a gym and you want to appeal against this, you must appeal in writing to Leo Martin (Director of Iron Mighty Ltd.)


21. Personal Training

We offer a range of Personal Training packages, for individuals and small groups. All Personal Training must be paid at least ONE WEEK in advance

There is a 24 hour cancellation policy - any cancellations / re-booking made within 24 hours of the Personal Training booking will be subject to a 50% charge of that individual session.


22. Bulk-Buy Pass

Pre-paid classes can be booked in groups of five or ten - you will receive one free session when bulk-buying ten sessions.

Bulk-Buy class passes have a FOUR MONTH expiry from the date of purchase.


23. Vouchers / Gift-Cards

Not Redeemable for Cash

Not Refundable

Lost Cards Will Not Be Replaced

Cannot Purchase Certain Items with Gift Cards - dependant on your voucher.



Part B – rules and regulations for using gyms, facilities and activities


Definitions that apply to part B

You – any person using the gym facilities under your membership

Linked member – Anyone who is linked to your membership

Your entire membership – your membership and the membership of your linked members

We and us – Iron Mighty Limited

Your gym – the Iron Mighty gym


1 General health and safety

As your safety is our main priority, we do not allow crockery or glasses inside the gym or fitness room unless we have organised this.

We do not allow pets (except for registered working assistance dogs) in the gym or fitness studio.

To protect the safety of all members and guests, you must pay particular attention to all signs relating to health and safety in our gyms. If you do not understand a notice or sign please ask one of our team members at the gym.

Fire exits are clearly marked throughout the gym. If there is a fire or if you hear the fire alarm, you should make your way out of the gym through the nearest possible exit to the advertised assembly point in the car park.

If you suffer an accident or injury on our premises, you must report it and the circumstances under which it happened to the senior manager on duty immediately.

For legal and health reasons, you must not smoke while using any of the gym facilities.

While you are at the gym, we expect you to behave appropriately, respectfully and politely, and dress appropriately, at all times. We can prevent you from entering the gym or ask you to leave if we think that your behaviour or appearance is not suitable.

You should not use the gym if you have an infectious illness or condition.


2 Your children’s health and safety

Children aged 11 or under must be supervised at all times by a member over the age of 18, including in any cafe area. However, this does not apply if they are at an activity we organise at the gym which parents and guardians do not need to go to (we call this a ‘supervised activity’).

If your child is at a supervised activity, he or she must be registered with the person in charge of the activity, who must also have details of who will be collecting your child. We will not allow any other person to collect your child unless you have made a specific arrangement beforehand with the person you have left your child with.


3 Car park

You are only entitled to use the gym car park while you are using the gym facilities. You must park only in the spaces in our car park. If you do not have a disabled badge you must not park in the spaces reserved for disabled badge holders.

We do not guarantee that car parking is available at any of our gyms.

You park in the car park at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in our car park.


4 Lockers

You bring all personal belongings to the gym at your own risk. We do not accept legal responsibility for any loss or damage to these items.

If you lose a key or padlock to any locker you have hired, you will have to pay a fee to cover the cost of a new key or padlock as appropriate.

If you find lost property, you must hand it into the gym reception immediately. The gym noticeboard will show the times when you can pick up lost property from reception. We will hold items for three weeks only before giving them to charity.

When there is shelving in the gym as a temporary replacement for lockers, you are welcome to ask reception to store any valuables for you. Reception will give you a ticket which you will need to return to pick up your valuables.


5 Gym and fitness facilities

Our aim is to make you feel better, and we try to make this as much fun as possible. We know that everyone has different aims, levels of skill, tolerance and fitness. Every moment you spend with one of our coaches is designed to focus on your needs.

Before you start using the gym or fitness equipment, we will ask you to read a health commitment statement and have a supervised gym induction session with one of our qualified fitness coaches.

Only qualified fitness coaches will set you an exercise programme. We fully support the Register of Exercise Professionals and all of our qualified coaches will either be on the register or will have applied to be on it.

If you have concerns about your physical condition, you must not do strenuous physical activities without first getting medical advice.

To make sure you get the most from every activity that you do at the gym in the safest possible way, you should always make sure that you warm up properly and take time to cool down after your activity.

You should not take part in any physical activity that you may not be fit for. You are responsible for monitoring your own condition during physical activity.

You should tell the general manager, a qualified coach or a member of the membership team when you join about anything that is relevant to your physical condition. You should continue to keep this information up to date throughout your membership.

You are responsible for monitoring your own physical condition. If you suffer any unusual symptoms, you must immediately stop the activity and tell a health and fitness coach or any other member of staff at the gym.


6 Bookings

The current booking terms and conditions are available on our website at www.ironmightyltd.com or you can ask for a copy at any Iron Mighty gym. These rules are part of your terms and conditions of use and include rules on how and when you can book, and information we need from you to allow you to book.

We may change our booking terms and conditions from time to time and we will tell you about any changes. Or, you can ask us for a copy of the terms and conditions at any time to check whether we have made any changes.


7 Photographs and videos

You may take photographs and video recordings in your gym for your own personal use provided that you keep to these rules and any extra rules displayed at your gym.

You must not take photographs or videos of any children under 18 other than your own.

Anyone who appears in your photographs or videos must be aware that you are filming them and you must get their permission first.

If another member is unhappy that you are filming them and makes a complaint to us, we may ask you to show us any images which you have taken in the gym and to delete them if appropriate.

If a member of our team asks you to stop filming or taking photographs you must do so.

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Opening Hours

Monday-Thursdays: 6:00am - 10:00pm

Fridays: 6:00am - 8:00pm

Saturdays: 8:00am - 4:00pm

Sundays and Bank Holidays: 8:00am- 1pm

Contact Us

[email protected]

01728 603191



Unit 6 Carlton Park Industrial Estate,

Saxmundham Suffolk, IP17 2NL